Always good to hear

We always welcomes positive feedback from our customers, just like this one, recently received from the family of a new customer.

“I am so thankful for the expedient and impressive service we received from VNC Lifeline.

My mother (who is 84yrs old) recently underwent a knee replacement operation, and as I live in Shropshire, I took time off work to look after her whilst she recovered. I became anxious as the time for me to leave became nearer, and as I was concerned about times that she would be alone and vulnerable, I was advised by the District nurse to contact VNC Lifeline.

From the very first contact the service was excellent, the staff were kind, courteous and very understanding of an anxious daughter wanting advice on what was available to provide peace of mind both for my mum and us, her family.

Within a few days an engineer called to fit the Lifeline unit, who was professional at all times, informative, warm, kind and caring. We were very impressed!

Now that I am back at home, we all now have peace of mind that should mum need help, she has access to it through Lifeline. The service is great, and the staff involved in delivering the service need to be congratulated for their professionalism, kind, understanding and caring attitude in dealing with anxious, vulnerable people”.

Sue Lewandowski, daughter of Mrs Brown, Lifeline Customer.